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- Product Description
- Product Specifications
- Our Guarantee
- Shipping Details
CPN invests heavily into our state of the art test facility. It is the backbone of our customer first approach. Customer service and aggressive pricing fall short if our customers are not provided with quality product.
All modules provided by CPN are application tested in its intended environment. Although this approach requires a large capital investment into our test facility, the peace of mind it provides our clients is priceless.
Our lab currently boasts over 50 OEM switches & routers. We view our lab as a "living" asset that will require a continual investment of time, capital, and man power. CPN’s quality control infrastructure is thoroughly committed to providing our clients with the assurance that they will receive product they can depend on for those timely mission critical situations.
WARRANTY / RETURNS
Upgrade with confidence! CPN firmly stands behind every product sold. Each product is thoroughly tested in its intended work environment. In the unlikely event that a defective product is received, the following warranties apply:
- All 3rd party memory and optic modules are covered by a lifetime warranty. Advance replacements are typically cross shipped; however, it is done so at CPN’s discretion.
- OEM memory and optic modules are accompanied by a 1 year warranty. Advance replacements are typically cross shipped; however, it is done so at CPN’s discretion.
- OEM switches, routers, and network modules are accompanied by a 1 year warranty. Advance replacements are typically cross shipped; however, it is done so at CPN’s discretion.
With the exception of special order items, all unopened products may be returned within 10 days of delivery for a refund. A 15% restocking fee will be applied. Returns will not be accepted on special ordered items.
DOMESTIC SHIPMENTS (In stock items):
Orders received before 3:00pm PST will be shipped out the same day. Larger quantity orders (50+ modules) may require more time, so please contact us to coordinate the exact details of the transaction. We offer free FedEx standard overnight shipping on all orders of $100.00 or more. Orders less than $100.00 will be shipped out for free via FedEx ground.
* Our free FedEx ground service can be upgraded to FedEx standard overnight for a fee of $25.
* Customers can also provide their own UPS or FedEx account for shipping
DOMESTIC SHIPMENTS: (Out of stock items):
Regardless of the order size, all back ordered and special order products will be shipped out for free via FedEx standard overnight. Our customer service team will keep you updated on the estimated time of arrival.
CPN ships worldwide. Please contact us for a quote. All taxes and duties are the responsibility of the customer.
* Due to the nature of the product being sold, we understand the need for timely and expedited deliveries. If you are dealing with a mission critical situation, please contact us. We will do everything in our power to accommodate your delivery needs.